General Information 38

• Filing Claims
• Setting Up Gift Messaging
• Bulk-Importing Products into ShipMonk
• SKU Set Up / Multipack Units
• Custom Emails to Your Customers

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Subscription Boxes 10

• Subscription Box Guidelines
• Fulfillment Timeline & Flow
• Packing Materials for Subscription Boxes
• Additional Pricing for Subscription Boxes
• Special Projects for Subscription Boxes

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Shipping 10

• Estimated Delivery Times
• Selling Internationally: Things to know
• From DHL to USPS to FedEx - who has my package?
• Change of Address/Redirect Shipment Guidelines
• Shipping via Flats or Media Mail

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Crowdfunding Fulfillment (Kickstarter, Indiegogo, etc.) 1

• Crowdfunding Fulfillment Process

Integrations 4

• How Do Integrations Work?
• Connecting to your Store (Integrations)
• Set Up Shopify Inventory Sync
• Integrating Returnly with ShipMonk

Wholesale & Large Retail Orders 6

• Creating Retail / Wholesale Orders with Special Packing Instructions
• Retailer Guidelines
• Retail and Wholesale Order Pricing
• Order that requires kitting / bundling or item labeling
• Large Wholesale Order to Big Box Retailer

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Amazon Order (FBA & Vendor Central) 3

• Available Services for FBA Prep
• Creating an order for Amazon FBA
• Amazon Vendor Central

Returns 3

• Returns Portal & Process
• Return Policy Examples
• Returns Processing

Basic Procedures 4

• Canceling Orders
• Editing Orders
• How to Place an Order on Hold
• Adding New Users

Getting Started 14

• Merchant Onboarding Journey
• Onboarding Journey Resources
• Request to Go Live Process & Checklist
• Creating a Product
• Creating a Receiving

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