Getting Started 9

• Creating a Product
• Creating a Receiving
• ShipMonk’s Receiving Guidelines
• Creating Manual Orders
• Mapping Items and Shipping

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General Information 11

• Filing Claims
• Coupons and Electronic Discounts
• Setting Up Gift Orders
• Importing Products / Inventory into ShipMonk
• Special Projects & Time Studies

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Subscription Boxes 9

• Fulfillment Timeline & Flow
• Packing Materials for Subscription Boxes
• Additional Pricing for Subscription Boxes
• Special Projects for Subscription Boxes
• Surplus Inventory

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Shipping 7

• Recommended Shipping Method - Let ShipMonk choose
• How to Set up Shipping Methods in Your Store
• Estimated Delivery Times
• Selling Internationally: Things to know
• From DHL to USPS to FedEx - who has my package?

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Crowdfunding Fulfillment (Kickstarter, Indiegogo, etc.) 1

• General Process for Crowdfunding Fulfillment

Integrations 2

• How Do Integrations Work?
• Shopify Integration

Retail Fulfillment 4

• Retail and Wholesale Orders
• Amazon Vendor Central
• EDI Compliance
• Retailer Guidelines

Amazon FBA Prep 2

• Available Services for FBA Prep
• Amazon FBA Prep Process

Returns 3

• Returns Portal
• International Returns
• Return Policy Examples

Basic Procedures 4

• Canceling Orders
• Editing orders
• How to Place an Order on Hold
• Adding New Users