ShipMonk's Florida address:

Your Company Name / ShipMonk

400 Hillsboro Technology Drive

Deerfield Beach, FL 33441

ShipMonk's California address:

Your Company Name / ShipMonk

1351 W Park Ave, Suite 101

Redlands, CA 92373

The following guide tells you how to properly ship your products to ShipMonk, to avoid delays, extra charges and discrepancies.

A few very important things to remember:

    • Each box, pallet, or container you ship to us must have an “ASN” receiving element created for it prior to shipping your products to our warehouse. You can create new ASN (receiving) in your account by going into “Inventory > Create New Receiving”.

    • Each shipment must be clearly labeled with your company name as follows:

    • (ShipMonk / YOUR COMPANY NAME) and contain the Receiving (ASN) Number on the outside of the box. If your supplier doesn't add the ASN on the boxes or pallets, please make sure the TRACKING NUMBER or BOL number is included in your ASN in the ShipMonk's system.

    • Each SKU must be in its own box/bag. There can be no mixed SKU cartons. For example, if you have a t-shirt with 5 different sizes, each size has to be in its own box/bag.

    • Each box/bag has to be clearly marked with the SKU and quantity (QTY) on the outside of the box.

    • Standard Pallet Dimensions - 40 x 48 x 55 (height). If the product comes on a pallet that doesn't fit the standard criteria, our receiving team will have to restructure (special project) your pallet to fit the standard criteria.

Extra Tips:

  • Have your supplier add carton numbers on each box (1/25, 2/25) etc.
  • Use product barcodes to identify each product. This helps to avoid many delays and identification issues.
  • Use multi-level packing materials > Inner carton of 12 individual units, master carton of 6 inner carton etc.. (This helps you save money on pick fees for wholesale orders)