The following guide tells you how to properly ship your products to ShipMonk, to avoid delays, additional charges and discrepancies.

Receiving Hours:

All receivings occurs between 9:00am-5:00pm in the local time zone for each warehouse.

All receivings must adhere to the following guidelines:

  • Each box, pallet, or container must have an "ASN" (receiving) created prior to shipping to our warehouse. Learn how to create a receiving.
  • Each shipment must be clearly labeled as follows: 
    • "ShipMonk/ YOUR COMPANY NAME" with the ASN on the outside of the box. If the supplier does not add the ASN, please make sure the Tracking Number or BOL number is included in your receiving in the system. 

                    ShipMonk's Florida address:

                    Your Company Name / ShipMonk

                    400 Hillsboro Technology Drive

                    Deerfield Beach, FL 33441

                    ShipMonk's California address:

                    Your Company Name / ShipMonk

                    3524 N Mike Daley Dr 

                    San Bernardino, CA 92407

  • Each SKU must be separate in its packing. No mixed SKU cartons. (Ex. Different sizes in different boxes)
  • Each box/bag must be clearly labeled with the SKU and quantity on the outside.
  • Pallets must fit the standard 40x48x50. If a pallet does not fit these dimensions, we will restructure it. This will be considered a special project for which there is a fee.

Extra Tips:

  • Have your supplier add carton numbers on each box: 1/25, 2/25. 3/25, etc.
  • Use product barcodes to identify each product. This helps to avoid many delays and identification issues.
  • Use multi-level packing materials: an inner carton of 12 individual units, a master carton of 6 inner cartons, etc. This helps you save money on pick fees for wholesale orders.


1. What is Good Faith Receiving?

Our receiving process is referred to as good faith receiving. This means that our modus operandi is to assume that the quantity of SKUs listed in the ASN is identical to the quantity present in the shipment. If the supplier short-shipped SKUs, it may not be clear until months later.

2. Are there any costs for receiving?

All receivings are free unless you ship us 5 or less picking units in a carton (which includes master cases). The reason we charge is that we place labels on all cartons in our warehouse to properly locate and track inventory levels. These labels are instrumental in ensuring your inventory is accurately accounted for and that our picking process is as efficient as possible. In order to receive inventory at no charge, we must receive more than 5 picking units in a carton to make up for the labor in receiving the items. Your cartons are exempt from the $2.50/label cost if they contain more than 5 picking units.

3. Why create a receiving in the first place?

Imagine several boxes of a product are dropped off. No one recognizes the item, there's no account name ascribed to the boxes, nor is there an ASN identifying the SKUs. Without a proper receiving protocol in place, managing inventory would be challenging and disorganized.

For that reason, a receiving is necessary to ensure that your inventory is identified and processed properly.