The following guide tells you how to properly ship your products to ShipMonk, to avoid delays, additional charges and discrepancies.
All receivings occurs between 9:00am-5:00pm in the local time zone for each warehouse.
All receivings must adhere to the following guidelines:
- Each box, pallet, or container must have an "ASN" (receiving) created prior to shipping to our warehouse. Learn how to create a receiving.
- Each shipment must be clearly labeled as follows:
- "ShipMonk/ YOUR COMPANY NAME" with the ASN on the outside of the box. If the supplier does not add the ASN, please make sure the Tracking Number or BOL number is included in your receiving in the system.
ShipMonk's Florida address:
Your Company Name / ShipMonk
400 Hillsboro Technology Drive
Deerfield Beach, FL 33441
New Florida Address For Receivings After June 1st
Your Company Name/ ShipMonk
201 NW 22nd Ave., Unit 100
Fort Lauderdale, FL 33311
ShipMonk's California address:
Your Company Name / ShipMonk
3524 N Mike Daley Dr
San Bernardino, CA 92407
- Each SKU must be separate in its packing. No mixed SKU cartons. (Ex. Different sizes in different boxes)
- Each box/bag must be clearly labeled with the SKU and quantity on the outside.
- Pallets must fit the standard 40x48x50. If a pallet does not fit these dimensions, we will restructure it. This will be considered a special project for which there is a fee.
- Have your supplier add carton numbers on each box: 1/25, 2/25. 3/25, etc.
- Use product barcodes to identify each product. This helps to avoid any delays and identification issues.
- Use multi-level packing materials: an inner carton of 12 individual units, a master carton of 6 inner cartons, etc. This helps you save money on pick fees for wholesale orders.
- If you have suppliers in China, send them the receiving guidelines in Chinese
1. What is Good Faith Receiving?
Our receiving process is referred to as good faith receiving. This means that our modus operandi is to assume that the quantity of SKUs listed in the ASN is identical to the quantity present in the shipment. If the supplier short-shipped SKUs, it may not be clear until months later.
2. Are there any costs for receiving?
To avoid the $2.50/label Receiving fee your carton must exceed 5 individual, pickable units as this receiving process involves less manual labor than receiving master cases and/or cartons with numerous pickable inventory.
3. Why create a receiving in the first place?
Imagine several boxes of a product are dropped off. No one recognizes the item, there's no account name ascribed to the boxes, nor is there an ASN identifying the SKUs. Without a proper receiving protocol in place, managing inventory would be challenging and disorganized.
For that reason, a receiving is necessary to ensure that your inventory is identified and processed properly.