1. All Special Projects that take less than 1 hour to complete, as well as, requested and approved by noon, will be completed by the end of the next business day (in most cases the same day).

  2. All Special Projects that take more than 1 hour to complete will be given a realistic timeframe and completed according to the expectations established. Each project is unique and the time estimated to complete the respective project depends on a variety of external factors. We will always try to do our best to complete your projects as soon as possible.

  3. All special projects (except receiving) will be given a set time frame. If the time frame is approved and the special project exceeds the estimated time frame by 10%, ShipMonk will put the project on hold and request approval to continue.