Special Project may be required to ensure the items on a batch are “assembly” ready.  This includes, but not limited to bubble wrapping fragile items, folding articles of clothing or marketing material, separating bulk items into individual units, etc.

  • All Special Projects necessary for the build will be given a set time frame. If the time frame is approved and the special project exceeds the estimated time frame by 10%, ShipMonk will put the project on hold and request approval to continue.

  • Any Special Project that takes less than 1 hour to complete: As long as the special project is requested and approved by 12 PM (Warehouse timezone), it will be completed by the end of the next business day (in most cases the same day).

  • Any Special Projects that take more than 1 hour to complete:  Each project is unique and the time estimated to complete the respective project depends on a variety of external factors. You will be provided a realistic timeframe and completed according to the expectations established. We will always try to do our best to complete your projects as soon as possible.

What costs can I expect?:

  • Pick fee:

    • Special order pick fees for individual units are discounted by 30%

    • Special order pick fees for master cases, however, are NOT discounted and remain the same

  • Special project fee:

    • $45/hr per person billed in 15-minute increments.