Before ShipMonk can begin fulfilling your orders, we need to know a little bit more about what you're selling and what is in your inventory.


The first thing you should do when you work with us is create your products in our system. There are two ways to do this: you can either manually create individual products or you can import products. This tutorial will cover manually creating individual products. 


To create a product, follow these steps: 


1. Log in to your ShipMonk account



2. Select "Add Product" under the Inventory tab





3. Fill out your product information 



Tip: To simplify the mapping procedure, we recommend you make the Product SKU the same as the Marketplace SKU (in your Cratejoy, Shopify, WooCommerce, etc. account). This way, products will be automatically mapped properly. 





4. Select the packaging type

Select the packaging that you would like for your product. If your product is already packaged and ready to be shipped to the customer, select "Slap a Label". (Note: This does not actually imply we will slap your product, no product deserves that.) Select 

"Custom" for inserts.

If the product is to be included with every order or selected SKU's (Stickers, advertisements, brochures, etc.), select "Classify as insert" under "Additional Options". 


5. Fill out Step 2 - Additional Options

If you use ShipMonk to fulfill your international orders, please fill out all pertinent information in the Additional Options field. 



6. Once you click "Save", your product will be created and viewable under your "Inventory" tab



Classify product as Custom Packaging

Classifying product as packaging means that your orders can be packed into this product. Choose this option if you have custom polymailers, custom boxes with your logo etc. 


Steps to get started with custom packaging:


1) Email your Happiness Engineer and request to classify certain products as "packaging". There is a one time setup fee of $100.

2) Our Happiness Engineers will classify the packaging and setup inside dimensions

3) Choose when do you want to use the packaging:

    a) With Every Order

    b) With Selected SKU's

    c) With Every Gift Order

4) Our system will automatically add the packaging to orders where the packaging is appropriate (the order fits inside). 


Note: You can add multiple Custom Packaging Products, and our system will always choose the best one based on size and type of packaging. 



Classify product as Insert



You have several choices for classifying an insert. 

  • Include in every order
  • Include in every gift order
  • Shopping Cart/ User will specify when to include
  • Include one insert for each of the following SKU in the order (Ex. ring bag for each ring)
    • After selecting this option, enter and select the appropriate SKU
  • Include one insert per order, if order includes the following SKU (promotional card for the order)
    • After selecting this option, enter and select the appropriate SKU