As we streamline our processes with Shipmonk, we have established these procedures in order to ensure that we meet your expectations moving forward. To establish overall balance and happiness, we request that all customers adhere to the following guidelines to prevent delays, miscounts and additional charges being applied to your account. Let’s work together to make the fulfillment process as seamless as possible -- after all, nobody wants hiccups on either end!
Here are the bullet points for each of our new standards and practices:
Fulfillment Dates & Flow
For every incoming product, please ensure that your supplier completes the following:
Each box, pallet, or container you ship to us must have an “ASN” receiving element created for it prior to shipping your products to ShipMonk. You can create new ASN (receiving) in your account, by going into “Inventory > Create New Receiving”.
Each shipment must be clearly labeled with your company name as follows:
(ShipMonk / YOUR COMPANY NAME) and contain the Receiving (ASN) Number on the outside of the box.
Each SKU must be in its own box/bag; there can be no mixed SKU cartons. For example, if you have a t-shirt with 5 different sizes, each size has to be in its own box/bag.
Each box/bag has to be clearly marked with the SKU and quantity (QTY) on the outside of the box. This data is essential for our warehousing team.
All boxes/packs with the same product must contain equal quantities of that product in each box. For example, a case-pack of 24 units must always contain 24 units.
If you want us to verify quantities, make sure products are bundled together. (example: in one box, you can have 10 packs of 5 individual units, or 40 packs of 3 individual units.
The case pack limit is 50 units per case.
Fulfillment Dates and Flow:
10 calendar days before the ship date: shipping date must be announced.
4 business days before the ship date: all inventory must be received.
3 days before the ship date: You need to tell us how many boxes you would like us to stage (this includes whatever you want to ship plus any additional holdovers). This includes the all-important packing slip.
24 hours before the ship date: the shipping list must be submitted (or confirmed through your ShipMonk online account).
Ship Date: All boxes that have been submitted will be shipped on the ship date. The remaining boxes will be added into inventory as “one off products.”
If you have special boxes that are going to your influencers or bloggers, they can be shipped earlier (as long as they are within the 3-day period of the ship date).
Your “Box Fee” includes the assembly of your box, packaging, attaching a label and shipping. This price only applies if everything is done as part of the “bulk” process. All orders submitted after the batch goes out will incur standard pick & pack fees.
All a la carte orders will incur standard pick & pack fees.
If you run out of your assembled boxes and need more assembled, you will be charged a standard pick & pack fee depending on how many items go into your box. If you need more than 100 boxes at a time, the pricing will be decided on a case by case basis.
Any receiving that doesn't follow the receiving guidelines will be applied a “special project fee,” which will be billed in 15-minute increments.
All Special Projects that take less than 1 hour to complete, as well as, requested and approved by noon, will be completed within 24 hours (in most cases the same day).
All Special Projects that take more than 1 hour to complete will be given a realistic timeframe and completed according to the expectations established. Each project is unique and the time estimated to complete the respective project depends on a variety of external factors. We will always try to do our best to complete your projects as soon as possible.
All special projects (except receiving) will be given a set time frame. If the time frame is approved and the special project exceeds the estimated time frame by 10%, ShipMonk will put the project on hold and request approval to continue.
There are various options available with regards to your surplus inventory:
Storage Only - we will place all your surplus products on a pallet, shrink wrap it and store it in our warehouse until you decide upon what you would like to do with your products (i.e. set them up as “one-off products” at a later date).
Sell as one-off products - if you would like to sell your surplus inventory on a one-off or a la carte basis, we will setup “picking bins” and pick your products for one off orders. There will be a $10/SKU setup fee for each unique item you will be selling. This will also enable you to use your remaining inventory in future boxes, promotional items, one off orders, etc.
Shipping back to suppliers/yourself - we can package your remaining inventory and ship it back to your supplier or vendor. This will be assessed as a special project and will be billed in 15-minute increments.
As our business continues to grow and expand, we do not want to lose sight of our principles: providing a hands-on and personal approach to fulfillment. We understand that your projects are your passion and our mission is to nurture that passion. Following these guidelines will ensure that you receive a phenomenal support experience.
As always, if you ever have any questions about any of these protocols, please be sure to reach out to us. We are here for you, always.