Here at ShipMonk, we aim to make everything transparent, and billing is no exception! That is why we have all of your billing information conveniently located within your billing portal.

Accessing the Portal

Once you're logged in to your account, click the [$ Account Balance] in the top right corner and you'll be redirected to the billing dashboard.

Billing Dashboard

The Billing Dashboard is where you can see a summary of your current balance, printable and downloadable versions of your invoices, and where you will go to replenish your funds (and/or set up auto-replenishment). 

To see a full breakdown of all charges from each invoice, select "Details" under the "Actions" column. Then, scroll down to review each line item charge.


Replenishing Funds & Auto-Replenishment

Your account requires a positive balance in order for orders to pass through the processing stage. 

There are two options for adding funds to your account:

Option 1: Auto-Replenishment (recommended) - Set your account to auto-replenish, so there is no delay in service due to insufficient funds. Basically, a pre-identified amount of credit will be added to your account when your account balance drops below a certain amount.

Here are the steps to set up Auto-Replenishment:

1. Select "Replenish" from the Billing Dashboard

2. Choose the "Auto Replenish" option

3. By default, "Autopay" will be disabled, so you will need to enable it

4. Add a payment method (see below for step-by-step directions)

5. Choose when you want the account to replenish (i.e. when the balance drops below) and how much (i.e. automatically fund by this amount). Also, the maximum amount of times it's permitted to replenish each day. Note: The minimum replenishment amount for your account is $250.

Option 2: Manually Replenish - If you do not want to set up auto-replenishment, you can manually replenish your account balance. 

If your account does not have enough available funds to submit your orders for fulfillment, they will remain in 'processing." Those orders will be submitted for fulfillment once there are sufficient account funds, so there is a chance for a delay between the time you are alerted that your account is low or out of funds and when you manually replenish your account.

Billing Information

Before you can replenish your account (automatically or manually), we will need to save your billing information. 

To Add Payment Methods you'll need to:

1. Select the Billing Information tab in the Billing portal

2. Click "Add Payment Methods"

3. Select the preferred payment method from the options on the screen

Payment Methods

For your convenience, we have streamlined the payment process so that you can continuously use the same information invoice after invoice. Here you can see the different payment methods we support: 

a. Credit Cards

Adding a credit card is extremely easy. Choose from any of our partner cards, enter the card number and the expiration date along with the security code. We use a third party processor (Stripe), so we will not store any of your payment information (for our mutual security). 

b. Bank Account

The bank account setup is a bit different. You will be transported through a portal that actually connects directly to your bank. Simply follow the links to sync your account with ShipMonk!

c. ACH

We support ACH payments as well in the event that your bank account is not supported in the Bank Accounts tab. All US bank accounts are supported through ACH. 

Upon signing up for ACH payments, you’ll need to verify your routing and account numbers using a micro-deposit process.

Here’s how that works:
1. Two small deposits will be made to your account.
2. Once the deposits appear on your account, you will need to input the amounts for the two deposits in your ShipMonk billing portal. 

Notice how it says "Verify" next to ACH under Saved Payment Methods on the Billing Information tab. You will need to click "Verify" within a few days of these micro-charges posting to your account. Note: The transfers can take 2-3 days to appear on your account.

Once you click "Verify", you will be directed to the verification screen. Once you enter both micro-deposit sums, you will be able to click Verify. At this point, your ACH will be linked and complete. 

As always, please message your Happiness Engineer if you have any questions about how billing works!