Here are common FAQs regarding your invoices:
What are Period Adjustments?
The difference between what we bill you for shipping in the previous period and what the shipping carrier ends up billing us. This could be due to unforeseen surcharges or incorrect weight and dimensions listed in your product detail.
For example: We bill you $5.6 for a shipment, but Fedex bills us $6 because they have a surcharge we weren't aware of when creating the shipment. The .40 cent difference would be charged as an adjustment on the next invoice.
What are Postage Due Returns?
Some carriers (such as FedEx Smartpost and DHL Global Mail) do not have the return postage included in the price of the package, that's why they tend to be cheaper. If the package comes back to ShipMonk as undeliverable or the recipient refuses the package, USPS charges ShipMonk for the return postage to receive these boxes back.
What is Return Processing Fee?
This is a fee to process returned packages that comes back to ShipMonk. This fee is the same whether it's a customer return or the package is coming back as undeliverable.
What is Return Postage Fee?
Return postage fee is charged when ShipMonk provides a return shipping label to your customers to send their products back to us.
How do you calculate Storage Charges?
Storage charges are calculated and charged daily. That is to say that you are charged storage on a per location per day basis. You can see the number of each type of location you were charged for each day in your finalized invoice every two weeks.
What are Transaction Fees?
Transaction fees are credit card fees. In order to offer the most competitive shipping rates, those rates don't include credit card fees. You can pay directly through your account with an ACH or a bank transfer (most customers do that) which is completely free. If you prefer a credit card or Paypal, those methods have additional transaction fees associated with each payment method.
How are Special Projects calculated?
Special projects are charged and calculated based on "man hour".
For example: If you have 2 people working on a project for 2 hours, the total hours you get charged for is 4 hours.
How is Pick and Pack Fee calculated?
Pick and Pack fees are based on the number of items in an order. The order fee always has a "base order fee," which includes the first item pick fee , plus the "additional item pick fee," which includes each additional item in the order.
What is Monthly Minimum Pick Fee?
Monthly minimum pick fee is a minimum of $250/mo or the equivalent to your storage fee.
Example 1: Customer has $100 in pick and pack fees per month, they end up paying $150 of the minimum monthly fee.
Example 2: Customer has $400 in storage fees and $100 in pick fees, the minimum monthly fee would be $300.
What is Packaging Fee?
Packaging materials are the materials we use for packing your products. This is specifically the boxes, bubble envelopes, fragile packaging, etc., that is associated with each order. The standard packing supplies (tape, void fill etc), are part of the pick and pack fee.
What is 3rd Party Fee?
This is whatever we get billed by a 3rd party. If your customs broker bills us for $300 to clear your shipment and ShipMonk ends up paying for it, we re-bill you the amount + a small processing fee.
What is a Receiving Fee?
Receiving fee is charged to you when your incoming shipments are not following the receiving guidelines specified here.