You may notice that a few of your orders are showing up in the “Action Required” tab in ShipMonk's order section. This indicates that an order is "invalid" and cannot be fulfilled by our warehouse in its current designation. There are three reasons that an order may be subject to an invalid status:
REASON 1: Item Not Mapped (symbol)
When an order is synced to ShipMonk from an online marketplace, but the SKU from the online marketplace doesn't match an existing SKU in the ShipMonk system, ShipMonk won’t know what product needs to be fulfilled. To fix this, you'll need to manually map a marketplace SKU to a ShipMonk SKU. *link to 'Mapping Items and Shipping Method*. This mapping only needs to be done once, and the ShipMonk system will remember the mapping for all subsequent orders. Note: You can also map an item to multiple SKU's or multiple quantities of the same item for bundling.
REASON 2: Shipping Method Not Mapped (symbol)
When an order is synced to ShipMonk from an online marketplace, each shipping option from your store will not automatically map to a specific shipping method. Each option from your online marketplace will need to be mapped to the shipping method in the ShipMonk system that best suits the needs of the particular shipping option selected. Just like mapping items, mapping the shipping method only needs to be done once because the ShipMonk system will remember it for all future orders. (Example: The shipping method in your store is called "Free Shipping," but you’ll need to map this option specifically to "USPS First Class Mail" otherwise the system won’t know what "Free Shipping" means.)
REASON 3: Invalid Shipping Method
The shipping method chosen for the order cannot accommodate the size or weight of that particular order –or- a domestic shipping method is inadvertently selected for an international order. (Example: If the shipping method chosen is restricted to a weight of one pound or less, but the order in question weighs more than one pound, you’ll need to choose a shipping method that can accommodate more than one pound before the order can be submitted for fulfillment.)
REASON 4: Invalid Address (symbol)
When an order shows up in the "Action Required" tab due to an invalid address, this indicates that the address entered for this particular order has not passed the USPS address validation test. Most address issues are simple typo's that can be fixed by searching for the address in Google maps. If that doesn't help, you’ll need to contact your customer and ask for the specific address. If you’re able to verify that an address receiving the “invalid address” tag is indeed legitimate, immediately contact your Happiness Engineer and request an override of our verification process so that the order can be submitted for fulfillment. Currently, international addresses are not subject to the verification process, so you'll want to make absolutely certain that the address entered for each international order is valid.