Sections:

I. Introduction

II. Instructions



I. Introduction


If ShipMonk is integrated directly with your shopping cart or marketplace, chances are your customers are getting an email when ShipMonk notifies the marketplace of the tracking number.


Occasionally you'll be importing orders into a manual store and would like your customers to receive an email with a tracking number for those orders, too. 




II. Instructions


Step 1. Contact your Happiness Engineer and then send them the following information:

  • The "From" email address (the email address the email will come from)
  • Subject of the email
  • Body of the email



Here's a template you could use:


From: [Accounts Email]

Subject: Your [Account Name] Order [Order #] is on its way!


Dear [Recipient Name],


Great news, your order [Order #] has left our warehouse and is on its way to your address! The parcel was shipped via [Carrier Name] [Shipping Service] on [Ship Date]. You can track your package at any time using the link below:


Shipped To:

[Recipient Address]


Track Your Shipment:

[Tracking #]


This shipment includes the following items:

[Item List]


Feel free to reach out to us at any time if you have any questions. We always do our best to get back to you as quickly as possible.


Best regards,

[Account Name]



Step 2. Your Happiness Engineer will set it up on the back-end and send you a test email to confirm it's good to go.



Step 3. Once it's activated, your customers will start receiving emails for all manual orders.



You're Done!