If ShipMonk is integrated directly with your shopping cart or marketplace, chances are your customers are getting an email when ShipMonk notifies the marketplace of the tracking number.

Occasionally you'll be importing orders into a manual store and would like your customers to receive an email with a tracking number for those orders, too. 

Here is the process for that:

1) Contact your Happiness Engineer and then send them the following information:

    a) The "From" email address (the email address the email will come from)

    b) Subject of the email

    c) Body of the email

2) Your Happiness Engineer will set it up on the back-end and send you a test email to confirm it's good to go.

3) Once it's activated, your customers will start receiving emails for all manual orders.