Sections:

I. Introduction

II. Instructions

III. FAQ





I. Introduction


What does blacklisting a SKU do?


Blacklisting a SKU informs the system to remove a SKU from an order then the order processes as normal. 



Why would someone want to blacklist SKUs?


Some orders from your store might contain SKUs for products we don't fulfill for you or are virtual and don't exist physically (e-books, coupons, etc). Regardless, when our system receives your order we will ALSO receive the SKUs for the products we don't handle. 


To prevent unnecessary delays in fulfilling your order, we ask that all SKUs that are Virtual Products (e-books, coupons, etc) or products that are not fulfilled through ShipMonk be blacklisted on our system so we know NOT to look for them during our fulfillment process.



*Not to be confused with Disabling SKUs"




II. Instructions


Step 1. Scroll over "Inventory" and click "Add Product"





Step 2. Follow the instructions in "Creating a Product" and fill in the prompts 





Step 3. Select "Blacklisted from orders". 





Step 4. Click "Save" at the bottom of the page and you're done! 




III. FAQ


1. How do I "un-blacklist" and re-enable my product?


If you plan on fulfilling through ShipMonk a SKU you had blacklisted, you can change your product status by going back into the product page for that SKU, and deselecting "Blacklist from orders". Once you do that, click "Save" at the bottom of the page, and our system will know at that point to look out and fulfill that SKU in all future orders.