Is my account live?


If you see this button at the top right-hand corner of your ShipMonk app portal, it means that your account isn't live yet, and therefore, you cannot start fullfilling orders. 




Why do you guys go through a review process and what do you look for?


Before you can go live and start fulfilling orders there is a few mandatory tasks that needs to be complete before you can "Request to Go Live". These mandatory tasks exist to insure that your account is accurate, properly integrated with your store, and free of any costly errors or mistakes. After you request to go live, a Happiness Engineer will review your account to insure that all the information you input was accurate and either approve your account or reply with updates that need to be made. 


Below is a list of the 5 steps you'll need to take before going live.


ShipMonk "Go Live" Checklist:


  • Add Your Company Address
  • Set Up Billing Information
  • Create or Import Products
  • Create Your First Receiving
  • Integrate your Store



When finished with the above tasks, click on the "Request to Go Live" button and you'll be prompted with the window below confirming that you want to go live. 



As mentioned in the window, another reason we do a review process is to insure that old orders from your store don't sync into your account and get fulfilled. 




What are things to consider before requesting to go live?


Barcodes:  If you do not have barcodes entered for your products, this is perfectly fine, BUT if your products have barcodes you should add them as an extra layer of quality control. We require pickers to scan the barcodes when they are picking product (if it has one). 


Your Store isn't Integrated: If you currently only have a manual store set up, you'll want to integrate your shopping cart or marketplace. This is absolutely essential as we will not be able to receive and process your orders until your store is properly integrated. 


Simply, hover over the gear icon on the top right corner of the account, select "Stores," and click "Integrate Store or Marketplace". You'll be redirected to fill out the integration form and our developers will sync your accounts within 24 business hours. Once your store is integrated, orders will automatically get imported to ShipMonk. We also want to double check that there weren't any old orders from your store that weren't marked as shipped (if so, we would reship them)


Customs value = 0: If the customs value of your products is 0, that's fine if you are only selling in the United States. If you're planning on shipping internationally you'll need to add an accurate customs value to calculate duties and taxes. This should be the retail price of the product. 


Customs value too low/high: If your customs value appears to be too low/high, we will reach out to you. The reason we do this is because your international customers will have to pay customs and duties, which are calculated from that amount.


Unmapped shipping methods: If you haven't mapped the shipping methods from your shopping cart to the available methods in ShipMonk, you'll NEED to do this before fulfilling orders or they'll be delayed. 


Missing shipping methods from their store: You need to add shipping options for your customers to choose from. Here's an explanation from our blog on how to setup shipping options in your store.




How long does it take for the review process to complete?


The turnaround time for the review process is 24 hours. After which your account will either be approved or you'll receive feedback on necessary changes to your account that must be made before the approval process can be complete.