Sections:

I. Introduction

II. Instructions




I. Introduction


In the event you need to ship out a duplicate order for any number of reasons, we make it easy and quick. Cloning an order has the same degree of flexibility as creating a manual order. When you clone an order, it generates a manual order that contains an exact copy of all the information from the original order. However, once copied, we then grant you the flexibility to change any aspect of the order before submitting it for fulfillment.




II. Instructions



Step 1: Click on "Orders" tab. Go to the "Order Details" of the order in question by clicking on the order number hyperlink for that order. 





*NOTE* You can use the search bar on the top right-hand corner to search the order page by customer name, tracking number, address, or order number to find the order. 




Step 2. In the "Order Details" page, click on "Other Actions" and then "Clone".





Step 3. Clicking "Clone" will generate a Manual Order with all the same order details as the original order you just cloned. From here you can change all aspects of the order. You can generate a new order number, change the recipient and shipping address, change the item list, etc. When your order details are correct and to your satisfaction, click "Calculate Shipping Rates" in the "Item Details" section.


For detailed instructions on creating manual orders CLICK HERE





Step 4. After clicking "Calculate Shipping Rates" in Step 3, the system will calculate and display all the different shipping methods you could choose for that order. Select a shipping method from the list, then click "Submit" on the bottom-right which will submit the order for fulfillment. 





You're Done!