Although the holiday season seems to sneak up each year, we want you to be prepared for the rush so we created a list of things to check twice.



To keep your customers happy during this busy time of year, be sure to factor in the recommended send by dates for expected delivery by December 25. 



Holiday Hours of Operation 

Thanksgiving (Thursday, Nov. 26) 

  • Shipping Carriers: Closed 
  • ShipMonk Warehouses: Open (Closing Early)
  • ShipMonk Happiness Engineers: Closed 

Christmas Eve (Thursday, Dec. 24)

  • Shipping Carriers: Open 
  • ShipMonk Warehouses: Open (Closing Early)
  • ShipMonk Happiness Engineers: Closed 

Christmas (Friday, Dec. 25) 

  • Shipping Carriers: Closed 
  • ShipMonk Warehouses: Closed 
  • ShipMonk Happiness Engineers: Closed 

New Years Eve (Thursday, Dec. 31) 

  • Shipping Carriers: Open 
  • ShipMonk Warehouses: Open (Closing Early) 
  • ShipMonk Happiness Engineers: Closed 

New Years Day (Friday, Jan. 1) 

  • Shipping Carriers: Closed 
  • ShipMonk Warehouses: Closed 
  • ShipMonk Happiness Engineers: Closed

Receiving & Special Project Timelines 

Peak season is synonymous with outbound orders, which means you'll need to have enough inventory on hand. It's imperative that you follow our receiving guidelines to ensure your inbound inventory is received as quickly as possible and ready to be picked. Keep in mind that our receiving blackout is from November 23 - December 4th. 

We don't want to be the Grinch, but if you do not follow our guidelines or schedule full truckloads or containers at least 48 hours in advance, subject to availability. ShipMonk has the right to refuse or have the carrier drop the trailer and receive the inventory at our earliest convenience. Also, receiving timelines may extend beyond our usual 3 business days before the blackout as we handle the tremendous influx of inventory you’re sending our way!


Also, Special Projects are typically completed in 5 business days from the moment they are submitted if all inventory is on hand, but considering they are scheduled on a first-come, first-serve basis you'll want to get yours submitted as early as possible. Please be aware that our normal 5-7 business day goals may be extended due to overwhelming demand. We increased staffing in this area and are working to complete your projects as soon as possible.


BFCM Final Checklist

Although these final checklist items may not apply to your account, please double-check to make sure you're prepared for BFCM.

  • Do you have enough inventory across all warehouses? 
  • Do you have enough custom packaging? 
  • Will you be setting up express shipping to extend your sales window? 
  • Are all your holiday shipping options mapped properly?