Merchant Onboarding Options

Our onboarding journey consists of 6 milestones you need to complete to ensure that your order fulfillment process flows smoothly; they are listed below. All users who will utilize the ShipMonk app must complete the onboarding journey. But don't worry, we are here to help guide you! 

The great news is that you can do this on your own with our self-paced onboarding journey by enrolling in the Merchant Onboarding Self-Paced Journey. There are also recordings of our Live Group Sessions for Onboarding Session 1 & 2.


If the self-paced journey isn't your style, you can attend our two 60-minute Live Onboarding Sessions. The live sessions are offered every weekday via Zoom. A recording of each session and a recap of the most important takeaways will be emailed to you. If you prefer the live route, the next step is to register for the Onboarding Sessions(Click on the ‘Weekly’ button to expand the selection). 


Please note for the live onboarding sessions: The use of the Chrome browser is recommended for the Zoom webinars, as well as for the ShipMonk app. If the registration link does not work, please clear your cache and cookies and try again. If you are still experiencing issues, don’t hesitate to respond to this email or give us a call at 1.855.222.4601 (extension 2 for Support).