Getting Started

Request to Go Live Process & Checklist
Is my account live? If you see this button at the top right-hand corner of your ShipMonk app portal, it means that your account isn't live yet, and... more ->
Mon, 1 Apr, 2019 at 4:30 PM
Creating a Product
Sections: I. Introduction II. Instructions I. Introduction Before ShipMonk can fulfill your orders, we need to know about your inventory. T... more ->
Thu, 2 May, 2019 at 1:30 PM
Creating a Receiving
Sections: I. Introduction II. Instructions III. FAQ I. Introduction One of the very first steps you'll take (after creating the produ... more ->
Wed, 24 Apr, 2019 at 1:03 PM
ShipMonk’s Receiving Guidelines
The following guide tells you how to properly ship your products to ShipMonk, to avoid delays, additional charges and discrepancies. Receiving Hou... more ->
Wed, 7 Aug, 2019 at 8:54 AM
Item Mapping
Sections: I. Introduction II. Instructions I. Introduction In order for your products to ship, they must first be properly mapped. Mapping bas... more ->
Mon, 1 Apr, 2019 at 4:33 PM
Shipping Mapping
Sections: I. Introduction II. Instructions I. Introduction THIS IS NOT TO BE CONFUSED WITH MAPPING ITEMS In order for ShipMonk to process y... more ->
Mon, 1 Apr, 2019 at 4:45 PM
Creating Manual Orders
Instructions Step 1. From the dashboard, go to the Orders tab and select "Create Order"   Step 2. Enter your order information... more ->
Wed, 28 Nov, 2018 at 2:12 PM
Importing Orders
Sections:  I. Introduction II. Instructions I. Introduction Having to sit and manually input orders one-by-one is tedious and unnecessary. F... more ->
Wed, 17 Oct, 2018 at 11:07 AM
Creating Inserts
Sections: I. Introduction II. Instructions I. Introduction Sometimes, you may want to include a coupon, insert, or other small item with eve... more ->
Tue, 8 Oct, 2019 at 9:58 AM
Invalid Orders
You may notice that a few of your orders are showing up in the “Action Required” tab in ShipMonk's Order section.  This indicates that an orde... more ->
Mon, 25 Feb, 2019 at 5:14 PM