General Information

Filing Claims
If you are shipping eCommerce orders there will inevitably be times when there is an issue with one of those orders.  We at ShipMonk have inputted se... more ->
Wed, 3 Jul, 2019 at 2:24 PM
Setting Up Gift Messaging
Sections: I. Introduction II. Instructions I. Introduction Birthdays, holidays, anniversaries—so many different special occasions mean that ... more ->
Thu, 4 Apr, 2019 at 9:52 AM
Bulk-Importing Products into ShipMonk
Sections: I. Introduction II. Instructions I. Introduction Importing products to ShipMonk is fairly straight forward. All you need is a litt... more ->
Wed, 21 Nov, 2018 at 3:25 PM
SKU Set Up / Multipack Units
What exactly is a SKU? A SKU is a Stock Keeping Unit (SKU) that is essentially a product code. Every item you stock in our warehouse to sell must have a SK... more ->
Fri, 10 May, 2019 at 10:42 AM
Custom Emails to Your Customers
Sections: I. Introduction II. Instructions I. Introduction If ShipMonk is integrated directly with your shopping cart or marketplace, chances a... more ->
Mon, 15 Oct, 2018 at 4:12 PM
Packaging Types
1) Poly Mailer - Plastic, white poly mailer. 2) Bubble Mailer - Kraft envelope padded with bubble wrap inside. 3) Box (Corrugated Bo... more ->
Wed, 24 Jul, 2019 at 11:38 AM
Adding Additional Documents and Special Packing Instructions
Sections: I. Introduction II. Instructions I. Introduction Customers and retailers alike may sometimes require additional documentation to be incl... more ->
Wed, 20 Mar, 2019 at 7:50 PM
Shipping on 3rd Party Account & Custom Shipping Label
Sections: I. Introduction II. Instructions I. Introduction Sometimes your vendor will provide you with a pre-paid shipping label, or they will ... more ->
Wed, 7 Nov, 2018 at 10:01 AM
Making Bulk-Updates to Products
Sections: I. Introduction II. Instructions III. FAQ I. Introduction If you need to make updates to multiple products at once, you can... more ->
Wed, 7 Nov, 2018 at 9:59 AM
Non-Pickable Inventory
Sections: I. Introduction II. Instructions III. FAQ I. Introduction Normally, when ShipMonk receives your inventory, we’ll go through our p... more ->
Tue, 4 Dec, 2018 at 4:05 PM