General Information

Filing Claims
At ShipMonk, we use the best carriers, and they are able to transport your goods without incident better than 99.9% of the time. We understand that shipm... more ->
Thu, 13 Sep, 2018 at 5:00 PM
Setting Up Gift Messaging
Sections: I. Introduction II. Instructions I. Introduction Birthdays, holidays, anniversaries—so many different special occasions mean that ... more ->
Thu, 13 Sep, 2018 at 4:43 PM
Importing Products / Inventory into ShipMonk
Sections: I. Introduction II. Instructions I. Introduction Importing products to ShipMonk is fairly straight forward. All you need is a litt... more ->
Wed, 10 Oct, 2018 at 12:20 PM
Special Projects & Time Studies
Special projects are one-off tasks that fall outside of the scope of the regular pick and pack process. They include jobs like counting inventory, repackagi... more ->
Tue, 7 Nov, 2017 at 5:52 PM
SKU Set Up / Multipack Units
What exactly is a SKU? A SKU is a Stock Keeping Unit (SKU) that is essentially a product code. Every item you stock in our warehouse to sell must have a SK... more ->
Tue, 7 Nov, 2017 at 5:56 PM
Custom Emails to Your Customers
Sections: I. Introduction II. Instructions I. Introduction If ShipMonk is integrated directly with your shopping cart or marketplace, chances a... more ->
Mon, 15 Oct, 2018 at 4:12 PM
Packaging Types
1) Poly Mailer - Plastic, white poly mailer. 2) Bubble Mailer - Kraft envelope padded with bubble wrap inside. 3) Box (Corrugated Bo... more ->
Wed, 3 Oct, 2018 at 10:00 AM
Adding Additional Documents and Special Packing Instructions
Sections: I. Introduction II. Instructions I. Introduction Customers and retailers alike may sometimes require additional documentation to be incl... more ->
Tue, 16 Oct, 2018 at 4:13 PM
2018 Holiday Schedule
The following are public holidays that our office and warehouse will be closed on: Monday, January 1: New Year’s Day Monday, February 19: Washingt... more ->
Tue, 16 Jan, 2018 at 3:21 PM
Mass Updating SKUs
Sections: I. Introduction II. Instructions III. FAQ I. Introduction If you need to make updates to multiple products at once, you can... more ->
Mon, 15 Oct, 2018 at 4:58 PM