General Information

Filing Claims
At ShipMonk, we use the best carriers, and they are able to transport your goods without incident better than 99.9% of the time. We understand, howe... more ->
Thu, 1 Sep, 2016 at 1:04 PM
Coupons and Electronic Discounts
Hint: You will want to be familiar with "Mapping Items and Shipping" before fully diving into this article. You can read it under the "Gett... more ->
Tue, 7 Nov, 2017 at 5:45 PM
Setting Up Gift Orders
Birthdays, holidays, anniversaries—so many different special occasions mean that many more opportunities to delight your customers with a special gift messa... more ->
Tue, 7 Nov, 2017 at 5:49 PM
Importing Products / Inventory into ShipMonk
Importing products to ShipMonk is fairly straight forward. All you need is a little Excel knowledge and you'll save a bunch of time when it comes to cr... more ->
Tue, 7 Nov, 2017 at 5:51 PM
Special Projects & Time Studies
Special projects are one-off tasks that fall outside of the scope of the regular pick and pack process. They include jobs like counting inventory, repackagi... more ->
Tue, 7 Nov, 2017 at 5:52 PM
SKU Set Up / Multipack Units
What exactly is a SKU? A SKU is a Stock Keeping Unit (SKU) that is essentially a product code. Every item you stock in our warehouse to sell must have a SK... more ->
Tue, 7 Nov, 2017 at 5:56 PM
Custom Emails to Your Customers
If ShipMonk is integrated directly with your shopping cart or marketplace, chances are your customers are getting an email when ShipMonk notifies the market... more ->
Tue, 7 Nov, 2017 at 5:57 PM
How to handle Invalid Orders on the Backorder Tab
Sometimes, when you log into ShipMonk and examine your order screen, you might notice that you have orders in tabs other than "Submitted for Fulfillmen... more ->
Tue, 7 Nov, 2017 at 6:00 PM
Packaging Types
1) Poly Mailer - Plastic, white poly mailer. 2) Bubble Mailer - Kraft envelope padded with bubble wrap inside. 3) Box (Corrugated Box) - Y... more ->
Wed, 4 Jul, 2018 at 11:52 AM
Adding Additional Documents and Special Packing Instructions
Customers and retailers alike may sometimes require additional documentation to be included with a shipment. Whether that be a specific packing slip, a comm... more ->
Mon, 5 Mar, 2018 at 9:20 AM