General Information

Blacklist SKUs from Orders
Sections: I. Introduction II. Instructions III. FAQ I. Introduction What does blacklisting a SKU do? Blacklisting a SKU informs the ... more ->
Fri, 30 Nov, 2018 at 11:18 AM
Warehouse Assignment Logic
When shipping from multiple warehouses, you'll need to choose how you would like orders to be assigned to each warehouse based on one of the three crit... more ->
Fri, 21 Sep, 2018 at 3:00 PM
Requirements for Shipping Lithium-ion Batteries
Because lithium-ion batteries are designed to provide high levels of power,the electrical energy in these batteries is significant, meaning that such batter... more ->
Fri, 14 Sep, 2018 at 4:07 PM
Order Statuses Explained
Also be sure to read our support document on inventory types Processing There is a submit delay for both manual and shopping cart ord... more ->
Fri, 22 Mar, 2019 at 1:07 PM
Splitting Backorders
Sections I. Introduction                       II. Instructions III. FAQ I. Introduction   Backorders happen, but customers can grow impatien... more ->
Fri, 28 Sep, 2018 at 2:52 PM
Action Required Definitions & Solutions
Invalid item mapped This error happens when an order is synced to ShipMonk from your shopping cart or online marketplace, but the SKU from the online... more ->
Mon, 1 Apr, 2019 at 4:45 PM
How to Use our Support Portal & Submit a Ticket
Sections: I. Introduction II. Instructions I. Introduction There are three ways you can address any questions or inquiries you may have: O... more ->
Wed, 7 Nov, 2018 at 10:04 AM
How to Download Order Data
Sections: I. Introduction II. Instructions I. Introduction If you need access to bulk order data, you can use the "Export" function i... more ->
Wed, 7 Nov, 2018 at 9:34 AM
How to Set Up Packing Slips to be Included with Orders
Sections: I. Introduction II. Instructions I. Introduction Packing slips are often a crucial component of eCommerce orders. Having them acts as... more ->
Wed, 7 Nov, 2018 at 10:07 AM
Email Notifications
Sections: I. Introduction II. Instructions I. Introduction In your personal settings there are a series of different email notification options... more ->
Tue, 19 Feb, 2019 at 10:10 AM