General Information

Blacklist SKUs from Orders
Sections: I. Introduction II. Instructions III. FAQ I. Introduction What does blacklisting a SKU do? Blacklisting a SKU informs the ... more ->
Fri, 30 Nov, 2018 at 11:18 AM
Warehouse Assignment Logic
Sections:   I. Introduction  II. Instructions  III. FAQ  I.  Introduction When shipping from multiple warehouses, you'll need to choose how you... more ->
Fri, 3 Jan, 2020 at 1:03 PM
Requirements for Shipping Lithium-ion Batteries
Sections:    I. Introduction  II. Instructions  I.  Introduction Because lithium-ion batteries are designed to provide high levels of power,the... more ->
Mon, 13 Jan, 2020 at 1:47 PM
Order Statuses Explained
Also be sure to read our support document on inventory types Processing There is a submit delay for both manual and shopping cart ord... more ->
Fri, 22 Mar, 2019 at 1:07 PM
Splitting Backorders
Sections I. Introduction                       II. Instructions III. FAQ I. Introduction   Backorders happen, but customers can grow impatien... more ->
Mon, 13 Jan, 2020 at 1:49 PM
Action Required Definitions & Solutions
Sections:   I. Introduction  II. Instructions  I. Introduction While reviewing the Orders section of your ShipMonk dashboard you may want to spend so... more ->
Mon, 13 Jan, 2020 at 2:02 PM
How to Use our Support Portal & Submit a Ticket
Sections: I. Introduction II. Instructions I. Introduction There are three ways you can address any questions or inquiries you may have: O... more ->
Wed, 7 Nov, 2018 at 10:04 AM
How to Download Order Data
Sections: I. Introduction II. Instructions I. Introduction If you need access to bulk order data, you can use the "Export" function i... more ->
Wed, 7 Nov, 2018 at 9:34 AM
How to Set Up Packing Slips to be Included with Orders
Sections: I. Introduction II. Instructions I. Introduction Packing slips are often a crucial component of eCommerce orders. Having them acts as... more ->
Wed, 7 Nov, 2018 at 10:07 AM
Email Notifications
Sections: I. Introduction II. Instructions I. Introduction In your personal settings there are a series of different email notification options... more ->
Tue, 19 Feb, 2019 at 10:10 AM