Basic Procedures

Canceling Orders
Sometimes an order will come through to ShipMonk that may be canceled by the customer, or you just won't want that order to be fulfilled anymore! I... more ->
Thu, 9 Nov, 2017 at 11:57 AM
Editing orders
Sometimes you may want to change something about an order - whether it be the customer name, Ship To address, shipping method, or the SKUs (and their quanti... more ->
Wed, 13 Dec, 2017 at 1:49 PM
How to Place an Order on Hold
There are just a few simple steps to placing an order on hold: Step 1. Highlight the order in question by clicking the checkmark next to the specific or... more ->
Wed, 15 Nov, 2017 at 12:02 PM
Adding New Users
Sections: I. Introduction II. Instructions I. Introduction Once you've activated your account and are ready to go with ShipMonk, you ma... more ->
Mon, 15 Oct, 2018 at 2:09 PM
Setting Up Custom Packaging
Classify product as Custom Packaging Custom Packaging is a good way to customize the delivery experience, and thanks to our smart internal algorithm, yo... more ->
Tue, 21 Aug, 2018 at 6:48 PM